Privacy Policy for Arch Care Partners LLC Last Updated: May 2026

At Arch Care Partners LLC, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our landing pages, or interact with our services.

1. Information We Collect We may collect personal information that you voluntarily provide to us, including but not limited to:

Contact information (such as your name, email address, phone number, and mailing address).

Demographic and health-related information necessary for assessing eligibility for Medicare Advantage, Dual-Eligible Special Needs Plans (D-SNP), or other insurance products.

Information provided through intake tools, contact forms, or quoting software (such as RetireFLO).

2. How We Use Your Information We use the information we collect to:

Respond to your inquiries and fulfill your requests for insurance plan evaluations.

Connect you with a licensed insurance agent to discuss your coverage options.

Improve our website, marketing funnels, and customer service.

Comply with applicable legal, regulatory, and insurance industry requirements.

3. Text Messaging and Automated Communications (TCPA Compliance) By providing your phone number on our intake forms, you explicitly consent to receive communications from Arch Care Partners LLC. This includes phone calls, pre-recorded messages, and SMS text messages regarding your insurance inquiries, even if your number is on a state or federal Do Not Call registry.

Opt-Out: You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive.

Data Sharing: Mobile information and SMS consent will not be shared, sold, or rented to third parties or affiliates for marketing purposes.

4. Data Security and HIPAA Awareness We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal data. Please note that while we take rigorous precautions to secure your data within our CRM and integrated tools, no digital transmission over the internet can be guaranteed 100% secure. We handle all health and plan data in accordance with applicable insurance compliance regulations.

5. Sharing Your Information We do not sell, trade, or rent your personal information to outside marketing firms. Your information is only shared with licensed agents operating under Arch Care Partners LLC or with insurance carriers for the explicit purpose of verifying plan eligibility and processing enrollments at your request.

6. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Arch Care Partners LLC Email: [email protected] Phone: 813-453-7741